SplitSec
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™
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FAQ
Quick answers to common questions about our product, policies, and how everything works.
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We're Here to Answer all your Questions.
Core FAQ (for everyone)
What does the SplitSec app do?
How far away can it detect a gunshot?
How accurate is the SplitSec app?
Does the SplitSec app call 911 automatically?
Does the SplitSec app record or upload audio?
Will the app work indoors or in noisy environments?
Does SplitSec work without Wi-Fi or cellular service?
Which phones are supported?
When is SplitSec available?
How do I get help or report a technical issue?
AlertCrew™ FAQ
What is an AlertCrew™?
What is an AlertCrew™ Lead?
How does AlertCrew™ work?
Can my AlertCrew™ members communicate with me?
Who can I add to my AlertCrew™?
Does my AlertCrew™ need the SplitSec app?
Can I use SplitSec without an AlertCrew™?
What if I have no signal during an incident?
Can schools or third parties see my alerts?
How accurate is the location that is shared?
Permissions FAQ
Why does SplitSec request specific permissions?
Why does SplitSec need microphone access?
Why does SplitSec need location access?
Why does SplitSec request contacts permission?
Why does SplitSec ask to disable battery optimization?
Why does SplitSec request "display over other apps"?
For Parents & Students
Is the app listening all day?
What happens if a gunshot is detected?
What should I do if I receive a gunshot alert?
Will it work at school events or large indoor spaces?
Can monitoring be paused?
What if my phone is locked or on silent?
Does SplitSec use much battery or storage?
Press & Government
How is SplitSec different from city-wide microphone systems?
Is SplitSec intended for law enforcement or surveillance?
What data does SplitSec collect?
Do you have independent validation?
Where can media find assets or inquire further?
Schools, Campuses & Institutions
Is SplitSec a replacement for existing safety systems?
What data is shared during a pilot?
What does a pilot typically involve?
Does SplitSec create liability if relied upon alone?
How can institutions engage with SplitSec?
Safety & Limitations
Is SplitSec a substitute for school or workplace security?
Can the app miss a gunshot or generate false alerts?
Does SplitSec prevent violence?
What should I do if I receive an alert?
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